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Tag: Telkom (page 1 of 2)

Cool Shit: Netflix has Launched in SA

In what was the most chilled launch in history, Netflix kind of just appeared in South Africa. I would imagine some techie just got an email and flicked a switch and that was that.

The time for Netflix and Chill is NOW! You get a 1 Month free trial to see if it actually works.

Compared to the US version, some shows are missing, but do you really care? ShowMax is the bastard child of DStv so we can give that one a skip.

Oh, one note, you’ll be charged in US Dollars because our currency is about as stable as your mother in law.

Telkom is re-launching 1mbps ADSL

Well add this to a list of strange things I never thought I’d see.

The interesting part about this is the price though. The wholesale price for this 1mbps line is less than R50. ISPs seem to be announcing pricing around R55 though.

For many people this will make a lot of sense as the cost greatly outweighs the need for speed. You’ll also be able to tack on a reasonably affordable uncapped package to make the most of this. This is also a bonus for people who are paying for 2mbps but only getting 1mbps due to Telkom’s shitty infrastructure. They can now pay less to be disappointed.

The last problem for Telkom to deal with is that pesky analogue line rental. This package makes entry level ADSL really affordable until you include the R189 a month of compulsory analogue line rental. That is a service you don’t want and will probably never use.

[MyBroadband]

Review: Telkom FTTH, One Month In

I have had Telkom FTTH since the 20th of May 2015. That makes June my first full month testing it out. You can read about the installation here.

I got the 50GB soft cap package from TelkomSA. This made my total cost R999.00 per month, discounted to R499.00 for the first three months. As this is a 24 month contract it included a modem/router and a DSTV Explora along with the DSTV Explora wifi adapter. It also included free installation.

Very rarely do we get to compliment a service provider in South Africa, let alone Telkom but they have done a wonderful job. My internet has not dropped once since it was installed. It is very stable and speed tests are consistent even to Europe and the US. I have included a whole selection of screen shots below from different times to different servers to show you how stable this connection is.

No matter what time of the day or night I get full line speed even on P2P downloads. This would indicate that Telkom is not shaping or throttling their capped accounts.

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Opinion: Why is Tech Support So Bad?

This isn’t a dig at any company in particular, they’re all bad!

Over the last few months, I’ve had to deal with Telkom, Vodacom, Apple, various ISPs and a few other companies. Every single one of these times I would have rather removed my nipples with sitting needles than go through what I did.

Telkom

They blame everything on their “computer system.” They can’t correct billing errors until the billing run has been done (almost a month later), they don’t have access to certain things. I have a dispute going back 4 months now and it keeps getting cancelled by Telkom without anyone ever contacting me. I lodge the dispute again and wait. So in total I’ve been billed R2000 too much over the past 4 months and I will be over-billed again at the end of this month and there is nothing they can do about it until after it is done.

Vodacom

I fought them about the contract price increases. It is so difficult to contact Vodacom as all your communications go into a big pile and get divided up. I battled to deal with the same person twice. Once or twice I had to have a public fit on Twitter before I got any help. I settled with them after 3 months of this back and forth. They wore me down.

Apple

I am having issues with iCloud. There is a 1.7GB backup I can’t delete. Neither can Apple. This is my first rodeo with Apple Support. We will have to see how it goes. At least I have the guy’s email address.

VOX Telecom

They have the worst support service in the history of the universe. I have spent hours on the phone with them BEGGING them to fix something. I have dealt with their support so much that even if I know the solution to a problem I know I won’t be able to convince them to fix it. If I was a billionaire, I would buy this company and shut it down.

So why is tech support so difficult? Back in the day, Afrihost was known for their excellent support. I dealt with them a few times and was very happy with their support every time. Then one day it just stopped. I cancelled everything I had with Afrihost because of how bad their support became. What happened? Why can’t any company get support right in this day and age?

Surely there has to be some formula for making customers happy. Surely it can’t be that hard? Or is it just such a low priority at so many companies? Do they actually provide bad support on purpose so that customers will just give up?

Have you dealt with a company that has good support? Leave the name in the comments below. If we all support companies with good support we might just force other companies to provide better support.

Cool Shit: WhatsMac, WhatsApp for your Mac [Updated: now called ChitChat, available on iOS]

A clever developer has wrapped up the web interface for WhatsApp into a pretty neat Mac App. So if you have an Android phone and want to use WhatsApp on your Mac, have a look on GitHub for the Zip download, unzip it and you’re good to go.

WhatsApp doesn’t normally like people fiddling with their API however this uses the same API they use for their Web Client. That is good news because I don’t see how they could easily shut this down.

The source code is also provided so you don’t have to worry about them stealing your details or messages. That is always a bonus in this day and age.

[WhatsMac via Product Hunt]

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